Manufacturing Reliability System
Extensive talent driving a systematic approach to reliability.
The Manufacturing Reliability System is an enterprise-wide process driven by the most extensive group of manufacturing talent in the industry – talent who track key metrics called Special Procedures and Instructions (SPIs).
When an issue occurs, our team uses an electronic tracking system to review customer incidents, credits, and MRS non-conformances. A single member of our team is assigned responsibility for that issue and uses lean tools including RACI charts to investigate the root cause and implement an effective corrective action. Our team then communicates the issue’s resolution to our customer using the tracking system’s standardized reports. Because monitoring drives compliance, auditors from plant management and corporate Blackshirts verify proper and timely root cause analyses and corrective actions.